Documented verification
Each fix is verified and recorded.
Digital accessibility & inclusion
Digital technology that everyone can use.
Accessibility audits, inclusive design, services usable on mobile, in several languages, and on low bandwidth, team training. Inclusion is not an optional feature of the service: it is its precondition.
- For
- Public services, banks, operators, education, health
- What changes
- Digital services that everyone can use
- First step
- An accessibility audit of one key user journey
The problem
An inaccessible digital service excludes people with disabilities, users with limited connectivity, and people who are less comfortable with writing or digital tools. When public administration goes digital without them, it creates a new divide.
What changes
Before, after.
- TodayUsers excluded by screen, language, or bandwidth.With Accessibility & inclusionServices usable on mobile, in several languages, and on low bandwidth.
- TodayAccessibility that is declared but rarely verified.With Accessibility & inclusionVerified audits and prioritized fixes.
- TodayTeams not trained in accessibility.With Accessibility & inclusionTraining, digital mediation, and procedures.
Features
What Accessibility & inclusion does.
Accessibility audit
Assessment of your websites and applications against recognized standards (WCAG), with a prioritized remediation plan.
Inclusive design
Simple journeys, plain language, and interfaces that work with a keyboard, a screen reader, and on mobile.
Low-bandwidth and multilingual services
Lightweight pages and content in your users’ languages.
Training and digital mediation
Teams, staff, and users: build skills without leaving anyone behind.
Public sector
Online services that are accessible, multilingual, and usable on mobile at low bandwidth.
Administrations, public-facing services, schools, digital access centers.
Private sector
Products that meet accessibility standards, and trained teams.
Software vendors, banks, telecom operators, and companies subject to accessibility obligations.
Implementation
Start small, decide on facts.
Each step ends with a deliverable and a decision: continue, adjust, or stop.
- 01
Audit of a journey
One key journey tested with tools and with users.
- 02
Remediation plan
Fixes prioritized by their impact on users.
- 03
Inclusive design
New screens and content designed to be accessible from the start.
- 04
Training
Design, content, and front-desk teams.
What you keep
Self-sufficient teams
Methods and checks built into the way you produce.
Substantiated compliance
An accessibility status you can justify.
Questions
The questions we are asked.
Where should we start?
With the most used or most critical journey: an administrative procedure, a payment, an appointment booking.
Do we need to rebuild our services?
Rarely. Most barriers can be fixed on what already exists, in order of impact.
What about areas with low connectivity?
We aim for lightweight pages and short journeys, tested under low-bandwidth conditions.
Do you train our teams?
Yes: design, writing, and front-desk work, with exercises on your own services.